Faqs

We have compiled a list of common queries in our Frequently Asked Questions, have a look through them to see if you can find the answer to your question.
If you can’t find it and you want to get in touch, complete the following form. Please fill it in with as many details as possible so we can give you the best answer.
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General Information

Jané is an international brand that is present in more than 25 countries. To find your nearest stockist click here and you’ll be able to see it on the points of sale map.
Remember that as well as the physical stores, you can also find us at various online stores.

Our products have a 2-year guarantee from the date of purchase that covers any manufacturing faults.

At Jané we guarantee our products will function correctly under normal conditions and as specified in the instructions manual for each specific product.

The guarantee does not cover wear and tear from normal use, faults caused by inappropriate use or maintenance and damage caused by accidents*.

For detailed monitoring of our products, at Jané we recommend you register your products on our website, it is very easy to do, just use this link.

*In the event of an accident involving a Jané car safety seat, we will replace it with a new one free of charge. Find out more about this campaign via the following link.

If you have lost or can’t find the instructions for a specific Jane product, don’t worry. In this section of our website you can consult or download your instruction manual.

Registering your product is simple, just click on this link and fill in the form with your details and your product details.

Fill in the fields for your product quickly by scanning the QR code you’ll find on the product label.

Our products are designed in Europe (Spain and Germany) and they are manufactured in China using trustworthy suppliers that meet our quality standards.

Jané selects its distributors from among those that meet the company’s requisites. If you would like to be a distributor for our brand, please send us an email to info@jane.es along with your details so we can get in touch with you.

After-sales service

If you need to make use of your guarantee, go to the point of sale where you bought your product with the purchase receipt. The establishment will get in touch with us to process the guarantee and offer the best solution possible.

You can also go to your nearest Official Technical Service centre, find it here.

Of course you can, even if the guarantee period has expired, you can go to a Jané products point of sale or an Official technical Service centre and we will advise you on the best solution. We’ll give you a no obligation quote and all the information you need.

Of course, if you need a part or replacement for your Jane product, we recommend you get in touch with a point of sale where they will advise you on getting the right part and will give you all the information you need.

If you need to, you can also contact your nearest Technical Service centre, find it on the map.

We always recommend you go to the point of sale where you bought your product with your purchase receipt.

However, if you need to, we’ve also got a map for you to find your nearest Official Technical Service workshop.

Pushchairs FAQ

If you want to download the instruction manual for your Jane pushchair, or simply check something in it, you can find it via the following link.

PRO-FIX SYSTEM GENERATION is the ergonomic system that allows you to quickly and easily attach and remove all the Jané carrycots and baby carriers from the chassis or Isofix platform. With just one simple movement and two attachment points you can fit any component onto the chassis without the need for “connectors”.

To fit the baby carrier or carrycot onto the chassis you just need to perform one single vertical movement and fit the item into the slots of the two attachment points without having to manoeuvre the chassis in any other way.

To detach an item, pull the two buttons found on the sides and with one simple movement the baby carrier or carrycot will be detached from the chassis or any Isofix platform.

The upholstery of the Jané pushchairs is made from special materials that repel water, protect from the wind, are breathable and are especially long-lasting and very resistant to stains over the course of their use.

The Jané pushchairs fold up very small making them easier to carry on any plane journey. You can take your Jané pushchair right up to the boarding gate and when you get there the airline company personnel will take the pushchair to the aircraft hold along with the rest of the luggage. At the end of the flight, your pushchair will be given back to you when you get off the plane.

If you have any other questions about flying we recommend you contact the airline company with whom you will be travelling.

The Jané carrycots have been designed so the baby can sleep well and be comfortable. However, we do not recommend you use the carrycot as a substitute for a cot. Cots are more spacious and above all they are designed specifically for babies to sleep in.

If you need to sleep away from home and you do not have an available cot, the best solution we offer are the travel cots, which are light, and easy to fold and carry.

Although your pushchair comes equipped with a range of accessories as standard, at Jané we also offer other additional accessories, compatible with our prams and pushchairs, to make your life that bit easier. Have a look at all our accessories by clicking on this link.

The parasol on your Jané pushchair is made of materials that have been specially designed to offer maximum protection against ultraviolet rays, both UVB and UVA. Their protection factor is 50+, the highest level a fabric can reach. UPF 50+.

According to European Standard EN 1888 the maximum weight authorised for pushchairs is 15 kilos, this is the equivalent of a child of approximately 3 years old.

As shown in our instructions, the maximum authorised weight for our pushchairs is the same as the weight stated in the European Standard (15 kilos). But all our models have been tested and approved to carry an additional 4 kilos in the basket.

Although in reality our pushchairs could carry more weight, we recommend you observe the limits established by the regulations.

There is no specific rule for when to start using the seat instead of the carrycot as each baby is a different weight and size. In general we recommend you make the switch when the baby weighs around 9 kilos (at about 9 months old).

Safety FAQ

You can check whether your Jané safety seat is compatible with your car by clicking on this link.

If you can’t find your model of car on the list, this does not mean it is not compatible. Please get in touch with us at info@jane.es so we can check this for you.

Remember that it may take a while to give you an answer as we value safety above all else, that’s why we have to make absolutely sure by carrying out all the relevant tests before we can give you an answer.

If you want to download the instruction manual for your Jané safety seat or if you just want to have a look at it, you can do so by clicking on the following link.

Currently in Europe there are 2 standards, there is Regulation ECE R-44 and there is the new i-Size standard. Both these standards class safety seats differently according to the child’s weight and height respectively.

If you want to see which seats are suitable for your child, click on our search tool.

The new standard means that Child Restraint Systems are significantly safer than under the terms of the R-44 regulation, which dates back to the 90s. The i-Size standard aims to improve protection and safety based on 6 specific points:

UNIVERSAL INTEGRAL ISOFIX
The i-Size standard states that the safety seat can only be installed in the car using Isofix anchors + an anti-rotation system (top tether or support leg).

CLASSIFICATION BY HEIGHT
I-Size abandons the previous classification of safety seats grouped by weight in favour of a new classification that is easier to understand: by height in cm.

SAFETY SEAT AND CAR COMPATIBILITY
The i-Size standard has been developed together with car manufacturers to guarantee complete compatibility between the safety seats and cars.

REAR FACING UNTIL THE CHILD IS AT LEAST 15 MONTHS OLD
Under the terms of the i-Size standard, car safety seats may only be used in the forward facing position when the child is at least 15 months old, although the recommendation is for the child to travel in the rear facing position for as long as possible.

SIDE IMPACT
The new i-Size standard adds side impact to the front and rear crash tests.

Q SERIES DUMMIES, NEW CRITERIA
The new dummies (Q series) are designed based on the size of the current population, with materials that reproduce human behaviour better and they are also fitted with new sensors that detect the force applied to the most sensitive parts of the human body.

If you would like to find out more about the i-Size standard you can see more information here.

All the Jané safety seats are created at the JANÉ CRASH TEST RESEARCH CENTER, the only private crash tunnel in Spain for researching child safety.

As it is at our factory in Barcelona, we can use the Crash Test as many times as we need. And that’s how we can offer you the most tested seats on the market and with the strictest certification of Europe.

A friend or relative may lend you a safety seat for your vehicle or you may buy a second hand car seat. In this case our answer is emphatic, we do not recommend the use of send hand car safety seats.

If you use a second hand car safety seat that has already been used, you don’t know what might have happened to it, you don’t know the tensions it may have been subjected to or whether it has been involved in a collision. The safety seat could have any type of internal defect that may not be visible to the naked eye. That’s why, with safety being our number one priority, we strongly advise against this practice.

According to European Regulation ECE R129: “it is advisable to replace the safety seat with a new one when it has been subjected to violent stress after an accident”.

From now on, Jané will replace your safety seat for an identical one (or one with similar characteristics depending on availability) if your car is involved in an accident while the safety seat is installed.

Find out more about this campaign by clicking on the following link.

To check whether your Grand car safety seat needs to be inspected and updated by our service, please scan the QR code found on the base of the seat.

If when scanning the QR code your Smartphone gives you a 16-digit number, please, send it to grand@jane.es and we will tell you how to proceed.

If you prefer, you can also check it here and in the “product code” field enter the numerical code you’ll find below the QR.